1. Information We Collect
When you use ergonhvac.com or contact Ergon HVAC, we may collect:
- Contact Information: Name, phone number, email address, and physical address when you request a quote, schedule service, or fill out our contact form.
- Service Details: Information about your HVAC system, home specifications, and service needs to provide accurate estimates.
- Usage Data: Pages visited, time on site, and referring source via Google Analytics to improve our website experience.
- Communication Records: Call recordings (with notification), email correspondence, and chat transcripts for quality assurance.
2. How We Use Your Information
We use collected information to:
- Provide HVAC service estimates and schedule appointments
- Communicate about your project status, appointments, and follow-ups
- Process payments and maintain service records
- Send maintenance reminders and seasonal service offers (you may opt out anytime)
- Improve our website and customer experience
- Comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Partners: Licensed technicians and subcontractors who perform work on our behalf, bound by confidentiality agreements.
- Service Providers: Third-party tools for scheduling, payment processing (Stripe), analytics (Google), and communication, all compliant with their privacy policies.
- Legal Requirements: When required by law, court order, or to protect our rights and property.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls. Payment information is processed through PCI-compliant third-party processors and is never stored on our servers.
5. Cookies & Tracking
Our website uses cookies for functionality, analytics (Google Analytics), and conversion tracking. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of data we hold about you
- File a complaint with relevant data protection authorities
To exercise these rights, contact us at info@ergonhvac.com or call (203) 945-7181.
7. Third-Party Links
Our site may link to third-party websites (manufacturers, financing partners, sibling Ergon brands). We are not responsible for their privacy practices. Please review their policies independently.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For questions about this privacy policy or to exercise your data rights:
Ergon HVAC
Email: info@ergonhvac.com
Phone: (203) 945-7181
Part of the Ergon Builders Group